Yes and no. With Acobot, you can reduce the support tickets. However Acobot is not designed to replace live chat. Its primary purpose is increase sales instead.
Acobot starts working with your store in the background as soon as you add the Acobot app to your store. However, it is hidden from your shoppers by default and will not interact with them until you instruct it to do so explicitly. To disable Acobot ...
Acobot never slows down your website. Instead it will accelerate it. First, it loads its chat widget on your web pages through JS in asynchronous manner. That means the widget is loaded after your web page is loaded. It neither blocks your web page ...