Instant Answer

Instant Answer

Acobot enables you to improve customer satisfaction by giving instant answer to known customer questions.

Why Is Instant Answers Helpful?

When customers have a question, some of them might check the FAQ page and some of them might try to contact you but most of them just leave from your store without placing an order or try to get an answer.

By providing instant answers, using live chat or Acobot, you can get customer questions answered before they leave and thus increase e-commerce conversion rate.

How Does Acobot Give Instant Answers?

Acobot chat widget includes an input box that allows customers to ask any questions, anytime anywhere. Acobot will then help them by bringing them to the right web page and scrolling to the exact section that include the answers they need.

Customer questions are answered without human involvement. Conversions are boosted consequently.

How Does Acobot Instant Answer Work?

Unlike other AI chatbots, which requires owners to write contents from scratch, Acobot learns to answer questions specific to your store by itself. If you already have a helpful FAQ page, Acobot can get ready to help customers based on your existing FAQs.

Acobot Answerer keeps updating its "brain" on a daily basis. That means when you add a new FAQ item, it will be learnt by Acobot in 24 hours or less.

What Can I Do to Improve Instant Answers?

Ensure your FAQ page is formatted correctly. Use one of the head tags (H1 to H5) to wrapper the questions.

Include as many questions as possible. Keep in mind Acobot cannot answer any questions that are not covered by your FAQ or other web pages. The more questions your FAQ page includes, the more help Acobot can give customers and the more orders it may deliver.

For your convenience, we prepared the following e-commerce FAQs. Go through the list and add any applicable questions to your store.

An Incomplete List of E-commerce FAQs


  • What payment methods do you accept?
  • Do you sell gift card?
  • How do I purchase a gift card?
  • Why haven't I received my gift card?
  • I lost my gift card, can I get a replacement?
  • I've brought a gift card, can I cancel or return it?
  • Do you offer student discount?
  • My discount code didn't work?
  • Can I use more than one promotional codes on my order?
  • Experiencing problems paying?


  • What delivery options do you offer?
  • Do you offer free shipping?
  • How does your standard delivery service work?
  • How does your next day delivery service work?
  • How does your click & collect service work?
  • Can I track the status of my order?
  • What happens if nobody's in when my order is delivered?
  • Do you deliver internationally?
  • Will my parcel be charged additional custom and import charges?
  • Can I get my order delivered to a PO Box address?


  • Where is my order?
  • Can I cancel my order?
  • Can I amend my order once it has been placed?
  • What can I do if my order is going to the wrong address?
  • Where is my order confirmation?
  • What should I do if my order is missing?
  • What do I do if I've received the wrong item?
  • There's an item missing from my order, what should I do?
  • I've received the wrong item in my order, what should I do?
  • I purchased an item on pre-order, when will it arrive?

Returns & Refunds

  • How do I return an item?
  • Can I exchange an item?
  • Can I return a gift?
  • I've purchased beauty products, can I return these?
  • What should I do if my refund is incorrect?
  • I forgot to include my returns note in my return, what can I do?
  • What do I do if my item is faulty?
  • I purchased a product and now it's in the sale, can I get a refund?
  • I've brought something online, can I return it in-store?
  • What's your Christmas returns policy?

Product & Stock

  • Can you tell me more information about your products?
  • Why can't I find an item that I've seen advertised?
  • How can I find out if you'll be getting in more stock of a product I want?
  • Are any of your items made using real fur?
  • Are your products vegetarian friendly?
  • Are you certified by Cruelty Free International?
  • Is your make up tested on animals?
  • How do I find out what ingredients are in your products?
  • Do your products offer a warranty?


  • Do I need to set up an account to make an order?
  • I'm having trouble signing in to my account, what should I do?
  • How do I reset my password?
  • How can I access my wish list?
  • Is my personal information kept private?
  • How can I remove my personal information from your database?
  • How do I unsubscribe from your newsletter?